I bought a £10 card with the intention of buying 2 x £5 bundles, to last me through two days on the ward at University Coventry & Warwickshire. I uploaded the £10 card and after the free morning TV had ended, I activated the first bundle which entitles you to 25 TV channels for 6 hours. I went to sleep at midnight and the next morning I noticed that my account was empty, when it should have contained £5 credit.
The cheery Scot on the helpline confirmed that my account was empty and told me that I had activated the second £5 bundle minutes after the first had expired, at half-past midnight. So now, he said, yes, the account was empty. I explained that this was nonsense because I'd been asleep when he claimed I chose and confirmed the second bundle....in any case, HAD I activated it, I would now have been able to see it 'counting down', and there was nothing counting down and no additional channels available.
He couldn't care less - he simply repeated that he could see exactly what I had done, and that was activating and confirming the second package at 12.30. Nothing I could say would make any difference.
The entire system is a ripoff, starting with the outrageous cost of incoming calls, which charge the caller 49p per minute while drawling through the obvious information that this person is in hospital - OFCOM says that this has never been a directive - before the caller can even ring the bedside telephone, which if not answered, still charges the caller.
Subscriptions to Netflix cost £5.99 a month. If you use it, this system costs £7.50 a day (and people buying cards of £10 can't get a refund), gives you less, and calls you a liar when you try and sort out problems.
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